SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
Report of Foreign Private Issuer
Pursuant to Rule 13a-16 or 15d-16
of the Securities Exchange Act of 1934
For the month of December 2004
RYANAIR HOLDINGS PLC
(Translation of registrant's name into English)
c/o Ryanair Ltd Corporate Head Office
Dublin Airport
County Dublin Ireland
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual
reports under cover Form 20-F or Form 40-F.
Form 20-F..X.. Form 40-F.....
Indicate by check mark whether the registrant by furnishing the information
contained in this Form is also thereby furnishing the information to the
Commission pursuant to Rule 12g3-2(b) under the Securities Exchange
Act of 1934.
Yes ..... No ..X..
If "Yes" is marked, indicate below the file number assigned to the registrant
in connection with Rule 12g3-2(b): 82- ________
RYANAIR'S CUSTOMER SERVICE STATISTICS FOR NOVEMBER 2004.
Ryanair, Europe's No.1 low fares airline, today (Monday, 13th December 2004)
released its customer service statistics for November 2004. Ryanair is committed
to publishing customer service statistics each month and these confirm that
Ryanair is also No. 1 for Customer Service.
-93% of all Ryanair's 15,167 flights during November arrived on time.
-Ryanair is the No.1 on-time airline beating Easyjet every week in 2003
and 48 weeks into 2004.
-Complaints registered at less than 1(0.44) complaint per 1000 passengers.
-Mislaid baggage registered at less than 1(0.53) mislaid bag per 1000
passengers.
CUSTOMER SERVICE STATISTICS NOVEMBER 2003 2004
On-time flights* 92% 93%
Complaints per 1 000 pax 0.44 0.44
Baggage complaints per 1 000 pax 0.54 0.53
Complaints answered with 7 days 100% 99%
*Verified by the CAA 3 months in arrears
Ends: Monday, 13th December 2004
For further information:
Paul Fitzsimmons - Ryanair Pauline McAlester - Murray Consultants
Tel: 00 353 1 812 1228 Tel: 00 353 1 4980 300
Ryanair monthly statistics compared with the Association of European Airlines
follows:
Ryanair Monthly Statistics - Compared with Association of European Airlines
The recently published on time statistics by the Association of European
Airlines for the month October 04 again prove that Ryanair is the No.1 on-time
major airline in Europe again.
Ryanair No. 1 on time major airline in Europe
Airline Ranking %
Ryanair 1 92.4
Air France 2 86.5
SAS 3 86.0
Easyjet 4 83.5
Lufthansa 5 82.3
Alitalia 6 80.6
Austrian 7 76.7
British Airways 8 72.0
% Flights arriving within 15 minutes of scheduled time
Major airlines for fewest lost bags*
Airline Ranking Baggage Lost Per 1000 Passengers
Ryanair 1 0.53
SAS 2 9.9
Air France 3 10.6
Alitalia 4 13.7
British Airways 5 14.7
Austrian 6 14.8
Lufthansa 7 15.4
EasyJet Refuse to Publish
Major airline for fewest cancellations*
Airline Ranking % flights completed
Ryanair 1 99.7
Lufthansa 2 99.1
Austrian 3 99.0
Air France 4 98.7
Alitalia 5 98.6
British Airways 6 98.6
SAS 7 98.4
Easyjet Refuse to Publish
*Source: Ryanair monthly statistics compared to Association of European Airlines
- October 04
Punctuality statisticsverified by the CAA 3 months in arrears
Ryanair/Easyjet Punctuality Comparisons
Week Ending Ryanair easyJet Ryanair
Position
1 04-Jan 90% 73% 1
2 12-Jan 91% 80% 1
3 19-Jan 95% 84% 1
4 26-Jan 95% 89% 1
5 01-Feb 85% 64% 1
6 08-Feb 93% 81% 1
7 15-Feb 95% 84% 1
8 22-Feb 91% 84% 1
9 29-Feb 89% 69% 1
10 07-Mar 93% 80% 1
11 14-Mar 93% 80% 1
12 21-Mar 92% 82% 1
13 28-Mar 95% 88% 1
14 04-Apr 94% 87% 1
15 11-Apr 93% 88% 1
16 18-Apr 95% 85% 1
17 25-Apr 96% 92% 1
18 2-May 94% 85% 1
19 9-May 93% 81% 1
20 16-May 95% 84% 1
21 23-May 94% 87% 1
22 30 - May 94% 86% 1
23 6 - June 80% 79% 1
24 13 - June 91% 85% 1
25 20 - June 96% 86% 1
26 27 - June 93% 75% 1
27 4 - July 93% 77% 1
28 11- July 91% 74% 1
29 18 - July 94% 79% 1
30 25 - July 89% 78% 1
31 1st - August 92% 78% 1
32 8 - August 88% 74% 1
33 15 - August 86% 75% 1
34 22 - August 91% 79% 1
35 29 - August 91% 82% 1
36 5 - Sept 93% 81% 1
37 12 - Sept 92% 78% 1
38 19 - Sept 93% 81% 1
39 26 - Sept 94% 81% 1
40 3 - Oct 94% 84% 1
41 10 - Oct 91% 84% 1
42 17 - Oct 94% 84% 1
43 24 - Oct 96% 82% 1
44 30 - Oct 90% 83% 1
45 7 - Nov 96% 85% 1
46 14 - Nov 94% 87% 1
47 21 - Nov 90% 82% 1
48 28 - Nov 92% 86% 1
Source:www.ryanair.com and Easyjet website
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the
Registrant has duly caused this report to be signed on its behalf by the
undersigned, hereunto duly authorized.
RYANAIR HOLDINGS PLC
Date: 13 December 2004
By:___/s/ Howard Millar____
H Millar
Company Secretary & Finance Director