RingCentral Now Ranked 1st in All Four Use Cases in the 2021 Gartner® Critical Capabilities for Unified Communications as a Service, Worldwide Report

Publication of Gartner mid cycle reports reflect notable improvements in vendor feature enhancements

RingCentral, Inc. (NYSE: RNG), a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today announced that Gartner has recognized RingCentral for being ranked #1 in all four use cases in the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report, updated August 1st, 2022. The Gartner report evaluated 14 companies in relation to nine critical capabilities and four use cases.

Gartner “Critical Capabilities” are attributes that differentiate products/services in terms of their quality and performance. Gartner recommends that users consider these sets of critical capabilities as some of the most important criteria for acquisition decisions. Those use cases include:

  • Midsize Enterprise
  • Large & Multinational Organizations
  • UC with integrated Contact Center
  • Mobility and Remote Working

“We rose to the challenge over the past two years to meet what has turned out to be a radical shift in employee communication, interaction and collaboration. As RingCentral has always had a mobile first mentality, we are especially qualified to solve the newer and ever-evolving demands of hybrid work,” said Mo Katibeh, president and chief operating officer, RingCentral. “The innovations RingCentral has brought to market over the past 12 months are a testament to the hard work our development teams have put in to rise to this unprecedented challenge. I am extremely proud of all our employees and it’s great to see the recognition by Gartner in the Critical Capabilities report.”

RingCentral has also been positioned as a Leader in the 2021 Gartner Magic QuadrantTM for Unified Communications as a Service, Worldwide. The 2021 report marks the seventh year in a row that Gartner has positioned RingCentral furthest to the right for completeness of vision in the Leaders Quadrant. The complete report, including the Magic Quadrant graphic, is available for complimentary download.

Download a complimentary copy of the 2021 Gartner Critical Capabilities for Unified Communications as a Service (UCaaS), Worldwide report. For more information, go here.

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone  (MVP®) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral offers three key products in its portfolio including RingCentral MVP™, a Unified Communications as a Service (UCaaS) platform including team messaging, video meetings, and cloud phone system; RingCentral Video®,  the company’s video meetings solution with team messaging that enables Smart Video Meetings™; and RingCentral Contact Center™ solutions. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.


Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

© 2022 RingCentral, Inc. All rights reserved. RingCentral, Message Video Phone, MVP, RingCentral MVP, RingCentral Video, RingCentral Contact Center, Smart Video Meetings, and the RingCentral logo are trademarks of RingCentral, Inc.

Gartner, Critical Capabilities for Unified Communications as a Service, Worldwide, By Christopher Trueman, Megan Fernandez, Daniel O'Connell, Rafael Benitez, Pankil Sheth, Updated 1 August 2022, Published 19 October 2021.

Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide, By Rafael Benitez, Megan Fernandez, Daniel O'Connell, Christopher Trueman, Pankil Sheth, Updated 15 February 2022, Published 18 October 2021.

Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.


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