doxoBILLS Private Pay Wallet™, one of the Six Essentials of doxo’s All-in-One Bill Pay, eliminates the need to share sensitive payment account information with multiple billers. Protecting billions in consumer spending from the risk of payment fraud.

Paying monthly bills has long been a risky and fragmented experience for consumers. Each payment often requires sharing sensitive financial information—bank accounts, debit cards, and credit cards—across multiple billers, each with varying security standards.

This disjointed system exposes consumers to increasing threats of fraud, data breaches, and identity theft. Recognizing the urgent need for a safer alternative, doxo developed the Private Pay Wallet™, one of the Six Essentials of doxoBILLS All-in-One Bill Pay service, providing a secure way for users to pay any bill—without ever exposing their payment credentials.

The Problem: Shared Payment Information Fuels Billions in Identity Fraud Each Year

While paying bills may seem routine, it carries hidden risks and growing costs. Every time consumers share financial information with a new biller, they increase their exposure to fraud. This repeated data sharing across dozens of sites creates easy targets for cybercriminals.

According to doxo’s 2024 Hidden Costs of Bill Pay Report, the direct out-of-pocket cost of identity fraud reached $10 billion annually—or $76 per household, up from $67 the previous year. The average U.S. data breach now exceeds $9 million, with financial and utility services among the most targeted industries. Notably, 60% of breaches involve human error, such as weak or reused passwords.

Beyond security risks, bill payment remains fragmented and costly. U.S. households manage an average of 13 recurring payments per month, contributing to $196 billion in hidden costs annually—from late fees, overdrafts, identity theft, and credit damage. These expenses now average $1,495 per household per year, an 18% year-over-year increase. And that figure excludes the countless hours and additional costs required to repair compromised identities.

“Every time a consumer shares their payment information with another biller, they increase their risk of fraud or a data breach,” said Steve Shivers, Co-founder and CEO of doxo. “doxoBILLS Private Pay Wallet™ changes that equation by giving users a simple, universal way to pay bills—without ever handing over their financial information.”

The Solution: Private Pay Wallet™ – A Smarter, Safer Way to Pay Bills

The doxoBILLS Private Pay Wallet consolidates every payment into a single, encrypted channel—protecting payment accounts and eliminating the need to entrust financial data to multiple third-party sites. It’s a direct defense against identity fraud and a smarter, safer way to manage household finances.

With one secure login, doxo users can:

• Add and manage multiple payment methods—bank account, credit card, or debit card—all stored securely in one place
• Pay over 120,000 billers without ever sharing bank or card information
• Update a payment account once in one place, and all future payments are automatically routed without disruption
• View alerts within your Private Pay Wallet when a payment method expires to help prevent missed payments
• Eliminate a major entry point for fraudsters by minimizing distribution of sensitive financial information providing fewer targets for data breach

The Private Pay Wallet serves as the trusted foundation for secure, credential-free transactions—reducing both friction and risk at the core of the bill pay experience.

doxoBILLS: The Six Essentials of Bill Pay

Private Pay Wallet is one of six foundational elements of doxoBILLS—the industry’s most comprehensive approach to secure, streamlined bill management:

1. Unified Bill Pay Calendar
2. Private Pay Wallet™
3. Real-Time Bank Balance and FREE Payments with Linked Bank Account
4. $1M Identity Theft Protection
5. Credit Score Protection
6. Insights
   
   

Together, these six essentials empower consumers to manage and pay all their bills with one login, on any device, using any payment method—while maximizing control, visibility, and security.

Built on doxo’s advanced Bill Pay OS, doxoBILLS enables users to manage their finances with confidence and clarity—anytime, anywhere.

doxoPLUS is a monthly subscription providing these bill pay protections for $5.99 per month (plus applicable tax).

Learn more about doxoBILLS Private Pay Wallet and the full doxoBILLS experience here.

About doxo

doxo delivers innovation that transforms the bill pay experience for consumers, billers and financial technology providers. For over 10M consumers, doxo’s all-in-one bill pay makes it simple to organize and pay any bill on any device through a secure checkout. For billers, doxo’s network-driven platform enables online and mobile payments with a ridiculously simple integration, radically lower costs, and game-changing features that are unavailable with legacy bill pay vendors. For fintech partners, doxo delivers financial innovations to consumers across 97% of US Zip Codes, paying from more than 8,000 financial institutions to over 120,000 billers in 45+ service categories. For employees, doxo is a creative, ever-learning team that is passionate about building fintech tools that dramatically improve the bill pay experience. For investors, doxo provides an extraordinary opportunity to invest alongside Jackson Square Ventures, MDV, and Bezos Expeditions to disrupt a market that accounts for over $4T of US Household spend. To learn more, visit doxo.com.

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