Research tech leader is poised for continued expansion with SaaS veteran Bill Munroe joining the executive team
HeyMarvin, the only AI-native customer feedback repository, today announced significant business growth and momentum going into the second half of 2025. As part of its growth over the past year, HeyMarvin recently welcomed Chief Revenue Officer (CRO) Bill Munroe, who brings decades of experience leading high-growth SaaS companies including UserTesting, OpenDNS, and Postini revenue teams.
“After spending many years building and scaling revenue engines for incredible companies, what excites me most about HeyMarvin is the clarity of vision, the strength of the product, and the team’s relentless focus on solving real customer pain,” Munroe said. “We have a massive opportunity ahead, and I’m thrilled to help accelerate our growth and bring HeyMarvin’s value to a wider market.”
Munroe led organizations through multiple high-growth phases including leading revenue teams at UserTesting and OpenDNS. At Postini, he scaled ARR from $0 to over $50M in just four years before the company was acquired by Google for $625M.
In his 20-year consulting career, Bill worked with more than 50 high-tech companies, ranging from early-stage startups to industry leaders like Salesforce, bill.com, LinkedIn, and Broadcom. Serving as fractional VP of Sales to many, his impact includes helping Usertesting quadruple its ARR growth in less than two years before its eventual $2B IPO, tripling OpenDNS’s ARR before its $635M sale to Cisco, and building Fusion-io’s initial sales team that reached $10M in sales during its first year. With a consistent record of turning go-to-market strategy into measurable outcomes, Munroe is a powerhouse addition to HeyMarvin’s leadership team.
Accelerated Growth for Customer-Centric Companies
HeyMarvin’s advanced AI has fueled every step of the research and feedback process for large enterprises and high-growth startups since its launch in 2022.
Today, many of the largest companies in the world use HeyMarvin, including 10 enterprises on the Fortune 200 and half of the Fortune 10 healthcare leaders.
Unlike competitors, HeyMarvin was built with AI from the ground up — rather than being retrofitted with AI features like most other research platforms — making customer knowledge scalable and accessible.
“Leaders who understand AI know that the only real competitive advantage is understanding your customer needs. They are now turning to HeyMarvin,” said Prayag Narula, CEO and co-founder of HeyMarvin. “Companies need a 360-degree view of what their customers are saying, and they need it in one centralized location, accessible by all. Our platform puts raw customer insights and deep analysis in everyone’s hands so they can build better products. Our growth speaks to the ROI our customers see.”
A glimpse at the company’s results:
- Annual recurring revenue increased 4X in less than a year.
- More than 4,000 teams now use HeyMarvin to centralize and analyze customer feedback.
- Expanded presence across the globe to now include more than 13,000 users at enterprises, such as Doctolib, Criteo, and NRG Energy.
- Cross-sector adoption in automotive, software, consumer electronics, financial services, and healthcare.
- Recently launched the AI Moderated Interviewer as part of its innovative research toolkit
Validation from Investors and Customers
HeyMarvin has secured over $11 million in total funding to date. Notable investors in its first funding rounds include OpenAI CEO Sam Altman, first PayPal board member and notable angel investor Scott Banister, Long Journey Ventures, Fuel Capital, Scrum Ventures, Hack.VC, Global Founders Capital, the House Fund, and Gaingels.
A month ago, HeyMarvin raised another $10 million in a debt round led by Triple Point Capital.
Some of the largest companies in the world use HeyMarvin and consider it a secret weapon for building customer-centric solutions. Since its launch, HeyMarvin has consistently earned industry awards, including top rankings from G2 in the categories of User Research Repository and User Research Tools.
Just in the past year, HeyMarvin has also been recognized by customers for:
- Best Customer Service, Most Recommended (Software Advice)
- Best Ease of Use (Capterra)
- Best Functionality and Features (GetApp)
- Highest Performer, User Research Tools (G2)
Learn more about HeyMarvin’s happy customers at https://heymarvin.com/customers.
About HeyMarvin
HeyMarvin connects every person in an organization with unfiltered customer feedback to make them more customer-centric. HeyMarvin is an AI-native customer feedback repository that brings together primary research and passive feedback channels collected through sales interactions, support tickets, and more. With advanced AI agents, HeyMarvin empowers product and research teams to capture and interpret customer insights at warp speed. Through a user-friendly AI interface, insights become instantly accessible organization-wide, enabling faster decisions and keeping every team aligned with customer needs. For more information, please visit heymarvin.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250625757241/en/
“Leaders who understand AI know that the only real competitive advantage is understanding your customer needs. They are now turning to HeyMarvin.” - Prayag Narula, CEO and co-founder of HeyMarvin
Contacts
Media contact
Jenny Olson, mPR
E: press@heymarvin.com
