Accenture (NYSE:ACN) today announced it has extended its contract with Dixons Carphone, Europe's leading specialist electrical and telecoms retailer and services company, to support its system integration work following the merger between Carphone Warehouse and Dixons Retail in August 2014.
Under the agreed multi-year agreement, Accenture will extend its provision of application development and maintenance services to the business. It will also help grow the group’s Connected World Services platform “honeyBee,” an industry-leading guided sales and customer experience platform that Dixons Carphone has developed in collaboration with Accenture.
Through this work Accenture will support Dixons Carphone to further develop its digital platforms to best serve its customers. This agreement will enable Dixons Carphone to reduce operating costs and accelerate digital transformation across the organisation.
Matt Prebble, Managing Director of Accenture’s Retail practice in the United Kingdom and Ireland, commented: “Retailers must adapt and evolve constantly if they are to grow and succeed in this rapidly changing global marketplace. We look forward to helping Dixons Carphone evolve its businesses as they accelerate towards digital transformation.”
David Hennessy, IT Director of Dixons Carphone, commented: “This is testament to our long-established track record of successful collaboration with Accenture and we are delighted to be continuing our relationship. We are the retailer people trust to bring technology to life in a way that works for them and we are confident in Accenture’s ability to support us in the next stage of our development.”
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
About Dixons Carphone
Dixons Carphone plc is Europe's leading specialist electrical and telecommunications retailer and services company, employing over 42,000 people in eleven countries.
Focused on helping customers navigate the connected world, Dixons Carphone offers a comprehensive range of electrical and mobile products, connectivity and expert after-sales services from the Geek Squad and Knowhow.
Dixons Carphone's primary brands include Carphone Warehouse and CurrysPCWorld in the UK & Ireland, Elkjøp, Elkjøp Phonehouse, Elgiganten, Elgiganten Phonehouse, Gigantti and Lefdal in the Nordic countries, Kotsovolos in Greece, Dixons Travel in a number of UK & Ireland airports and Phone House in Spain. Our key service brands include Knowhow in the UK, Ireland and the Nordics, and Geek Squad in the UK, Ireland and Spain.
Business-to-business (B2B) services are provided through Connected World Services, PC World Business and Carphone Warehouse Business. Connected World Services aims to leverage the Group's existing expertise, operating processes and technology to provide a range of services to businesses.
Aleks Vujanic, +44-7500-974-814