ISG to Study Multi Public Cloud Service, Solution Providers

Upcoming ISG Provider Lens™ reports will examine providers helping companies modernize, secure, manage and scale environments spanning multiple public clouds

Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of multi public cloud services and solutions that empower enterprises to optimize and accelerate multicloud and AI-native environments.

The study results will be published in two comprehensive ISG Provider Lens™ reports: Multi Public Cloud Services and Multi Public Cloud Solutions, both scheduled to be released in December 2025.

The Services report, covering multiple geographic markets, will evaluate providers of consulting and transformation services, FinOps and AI-powered optimization services, scalable infrastructure and platform services and other offerings. The global Solutions report will assess multicloud observability and security solutions and Kubernetes management platforms.

Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.

Enterprises are rapidly adopting cloud-native technologies and advanced tools across hybrid, multicloud and edge environments to enhance scalability, security and cost efficiency. This transformation is fueling agile application development, automated deployment and efficient resource management. Enterprises are also prioritizing the integration of agentic AI and generative AI into cloud environments to enhance productivity, streamline operations and foster innovation.

“Complex multicloud environments pose steep challenges for enterprises, especially when it comes to observability and security,” said Heiko Henkes, director and principal analyst at ISG. “To address real-time threats and maximize reliability, companies are engaging with providers for a wide range of multi public cloud services and solutions.”

For the Multi Public Cloud Services study, ISG has distributed surveys to more than 300 providers. Working in collaboration with ISG’s global advisors, the research team will produce seven quadrants representing the typical multi public cloud services enterprises are buying, based on ISG’s experience working with its clients. The seven quadrants are:

• Consulting and Transformation Services, evaluating providers that help clients plan and carry out strategies to achieve cloud agility, resilience and scalability. Providers are assessed on their ability to drive scalable, intelligent and sustainable cloud transformations through proprietary frameworks, AI-powered toolsets and vendor-agnostic architectures.
• Managed Services, assessing providers that deliver AI-native and automation-first managed services for complex hybrid and multicloud environments. These providers focus on integrating GenAI, agentic automation and FinOps capabilities, often using AI-native management platforms and industry-specific blueprints.
• FinOps Services and AI-driven Optimization, covering providers that offer intelligent, automated and predictive cost optimization and governance across multiple public cloud environments using FinOps frameworks and AI technologies.
• Hyperscale Infrastructure and Platform Services, evaluating providers that offer enterprise-grade infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) capabilities through scalable, resilient, AI-native platforms. The providers enable high-performance computing and GenAI workloads with self-service IaaS, sovereign architectures and sustainable infrastructures.
• SAP HANA Infrastructure Services, assessing providers that offer scalable, SAP-optimized platforms for hosting SAP S/4HANA and SAP HANA databases. Providers deliver certified infrastructure aligned to SAP’s performance, scalability and compliance standards.
• Secure Enterprise Filesharing Services, covering providers offering enterprise-ready filesharing platforms via SaaS models. These providers enable secure document storage, real-time collaboration and data synchronization.
• Sovereign Cloud Infrastructure Services, evaluating providers that deliver secure, scalable platforms for workloads requiring full data sovereignty in the Eurozone. The providers focus on data location control, encryption management, EU compliance and the adoption of open-source technologies and sustainability principles.

Geographically focused reports from the study will cover the global multi public cloud services market and examine products and services available in Brazil, the EU, France, Germany, the Nordics, Switzerland, the U.K. and the U.S., plus services used by the U.S. public sector, with a separate focus on filesharing services for Germany. ISG analysts Meenakshi Srivastava (U.K., Nordics and EU), Shashank Rajmane (U.S. and U.S. Public Sector), Pedro L. Bicudo Maschio (Brazil and France), Ulrich Meister (Germany and Switzerland) and Wolfgang Heinhaus (Germany and Switzerland) will serve as authors of the reports.

For the Multi Public Cloud Solutions study, ISG has distributed surveys to more than 80 solution providers and will evaluate provider capabilities in four quadrants:

• Multicloud FinOps Platforms, assessing providers of proprietary platforms for cloud financial management across multiple public clouds. The vendors are assessed on their ability to optimize cloud costs, allocate costs to stakeholders and support predictive forecasting.
• Multicloud Observability Platforms, covering providers offering solutions for multicloud observability of containerized applications and infrastructure. These platforms deliver proactive insights for capacity planning and root cause analysis.
• Multicloud Security Platforms, evaluating vendors providing unified security platforms for multicloud environments. The key capabilities of the platforms include vulnerability scanning, anomaly detection, AI-enabled risk assessments and regulatory compliance monitoring.
• Kubernetes Management Platforms, assessing vendors offering infrastructure-centric solutions for provisioning, automating and scaling Kubernetes clusters. Providers use AI-driven monitoring for lifecycle automation and security.

ISG analysts Shashank Rajmane and Partha Sarathi Chakraborty will serve as co-authors of the Multi Public Cloud Solutions report.

A list of identified providers and vendors and further details on the studies are available in these digital brochures: Multi Public Cloud Services and Multi Public Cloud Solutions. Companies not listed in either brochure can contact ISG and ask to be included in the studies.

All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to complete this online survey. Participants will receive a copy of these reports in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

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Complex multicloud environments pose steep challenges for enterprises, especially in observability and security. To address real-time threats and maximize reliability, companies are engaging with providers for multi public cloud services and solutions.